Frequently Asked Questions 

Q. What should I do after a data loss occurs?

A. The best advice is to do nothing that could cause more damage to the hard drive or the data. 

Then, turn off the power to the computer, and contact my data recovery service by voice or email. 

I will give you further instructions what steps to take.

Note: The hard drive will need to be removed from the computer either by yourself or by a local computer store.

Precautions: Do not hit, tap or try to open the hard drive. doing so, could permanently damage your chances of recovering your data.

Q. Do you charge by the size of the hard drive or how much data can be recovered?

A. I charge by the size of the hard drive, not the amount of data recovered. By default, all data on the drive is recovered. 

Q. Can you recover my data if the drive is water damaged,  smokes, has a burning smell or does not spin?

A. This depends on the extent of the water or circuit board damage. If the drive does not spin or make a whining sound with power applied, the drive will be inspected in my Class 100 mini clean room environment and an estimate will be given.

Q. If my drive has any of the above problems where do I send it?

A. Just send it into my data recovery service for a free data recovery estimate. These types of repairs typically exceed $800.00 - $900.00.00 or more at most data recovery labs with clean room facilities. I charge much less for physical hard drive repairs and recovery.

Q. What is your average turnaround time to recover my data?

A. The average turnaround time for logical data recovery is about a week, depending how long it takes for the drive to arrive and other factors beyond my control. Physical hard drive repairs and the recovery will take longer if a donor drive is required to make the repair before the recovery process can begin.

Q. How will my recovered data be returned?

A. The recovered data that you request will be placed on DVD's or a USB hard drive supplied by the customer and will be shipped in a heavily padded envelope or shipping container.

Q. Will my hard drive be returned after the recovery process is completed?

A. Yes. In most cases if a hard drive fails and data loss occurs, it is not a good idea to re-install the same defective hard drive back into your computer. If you want the defective drive returned, it will be sent back or shipped back to you for an additional shipping charge. See Shipping Instructions page for current rates.

Note: The majority of data recovery labs, do not return the failed drive for those reasons. If the drive is not returned, it will be held for a few weeks to make sure that you have all of the recovered data that you need and will then be destroyed and disposed of.

If you have any other questions or concerns about the service that I offer, use the Customer Form on this website or, give me a call. I will get back to you as soon as possible.




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